Wello Pet Health Company Limited (“Wello”, “we”, “us”, or “our”) respects and is committed to protecting the privacy of users who access and use our website at https://wellopethealth.com (the “Website”).
This Privacy Policy explains how we collect, use, store, and protect personal information when users interact with the Website.
1. Scope of this Policy
This Policy applies to users who access Wello’s Website at https://wellopethealth.com.
Wello’s Website mainly provides information about our products and services and allows users to submit contact information for consultation or to receive marketing and promotional updates from Wello.
The Website currently does not support user account registration, user login, product pricing display, or online payment.
2. Information We Collect
Depending on how you interact with the Website, we may collect the following information:
2.1. Information from marketing or promotional forms
When you sign up to receive marketing, promotional, or product update information from Wello, we may collect:
- Email address
2.2. Information from consultation contact forms
When you submit a contact or consultation request through the Website, we may collect:
- Full name
- Phone number
- Email address
2.3. Information We Do Not Collect
The Website does not intentionally collect:
- Login account information
- Passwords
- Payment information
- Pet information
- Precise location information
- Other sensitive personal information
3. Purposes of Use
Wello uses the collected information for the following purposes:
- To contact users in response to consultation requests
- To respond to questions, requests, or information submitted through the Website
- To send marketing, promotional, or product update information if users have provided their email address for this purpose
- To manage, operate, and improve the Website
- To retain necessary information for customer care purposes
- To comply with applicable legal obligations or valid requests from competent authorities
Wello does not use users’ personal information for unlawful purposes or for purposes outside the scope described in this Policy.
4. Basis for Processing Information
When you voluntarily submit information through forms on the Website, you understand and agree that Wello may collect and use such information for the purposes described in this Policy.
You have the right not to provide personal information. However, in such cases, Wello may be unable to respond to your consultation request or provide the information you are interested in.
5. Cookies and Tracking Technologies
The Website may use cookies and similar technologies to support operation, measure content performance, and improve the user experience.
The Website uses Google Analytics to collect aggregated statistical information such as visits, pages viewed, traffic sources, device, browser, and basic interactions on the Website.
This analytics data is used to understand how the Website is used and to optimize content, products, and services. Wello does not use Google Analytics to directly identify individual users.
6. Marketing Emails
In the future, Wello may send marketing, promotional, or product update emails to users who have provided their email address for this purpose.
If you no longer wish to receive such emails, you may request to unsubscribe by contacting: admin@wellopethealth.com.
Upon receiving a valid request, Wello will process the request within a reasonable period of time.
7. Sharing Information with Third Parties
Wello does not sell, rent, or trade users’ personal information to third parties for commercial purposes.
Wello currently stores and processes data on servers, VPS, or databases used to operate the Website. In some cases, data may be stored through infrastructure or database service providers such as MongoDB Atlas or VPS servers leased by Wello.
Technical infrastructure providers, if any, may only use data to the extent necessary to operate, store, maintain, or secure the Website.
Wello may disclose personal information if such disclosure is necessary to comply with applicable laws, valid requests from competent authorities, or to protect Wello’s legitimate rights and interests.
8. Data Storage and Security
Wello applies reasonable technical and organizational measures to protect users’ personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of data transmission over the Internet or method of electronic storage is completely secure. Therefore, Wello cannot guarantee absolute security in all circumstances, but we will make reasonable efforts to protect users’ information.
9. Data Retention
Wello retains personal information only for as long as necessary to fulfill the purposes described in this Policy, including consultation contact, customer care, marketing communications where applicable, or compliance with relevant legal requirements.
When the information is no longer necessary or when a user submits a valid deletion request, Wello will consider deleting, anonymizing, or otherwise handling the information appropriately.
10. User Rights
Users may request Wello to:
- Provide information about personal data retained by Wello, if any
- Correct inaccurate personal information
- Delete personal information previously provided
- Stop using their email address for marketing or promotional purposes
To exercise these rights, users may contact Wello at: admin@wellopethealth.com.
Wello may request certain information to verify the request before processing it.
11. Children’s Privacy
Wello’s Website is not intended for children and does not intentionally collect personal information from children.
If Wello becomes aware that it has inadvertently collected personal information from a child without appropriate consent from a parent or legal guardian, Wello will take necessary steps to delete such information.
12. Target Market
Wello’s Website is primarily intended for users in Vietnam.
If users access the Website from another country or region, they are responsible for ensuring that their access to and use of the Website comply with the laws applicable in their place of residence.
13. Changes to this Privacy Policy
Wello may modify or update this Privacy Policy when necessary to reflect changes to the Website, data processing activities, or legal requirements.
The updated version will be posted on the Website. Users are encouraged to review this Policy periodically to stay informed of the latest changes.
14. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or how Wello handles personal information, please contact us at:
Wello Pet Health Company Limited
Email: admin@wellopethealth.com
Website: https://wellopethealth.com